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Support Desk Technician / 1st Line / Zendesk / SaaS / Birmingham / Remote or Hybrid / Permanent / up... for managing the Zendesk support desk, owning tickets from start to finish. But this isn't just about fixing issues - it...
Support - Familiarity with platforms such as ServiceNow, Remedy, Zendesk , or similar CRM/ticketing systems for efficient...
-class support via phone, email, chat, and Zendesk . Own the technical support lifecycle for strategic products. Represent...
software issues with Sage X3, and ideally finance experience Familiarity with ticketing systems (e.g. Freshdesk, Jira, Zendesk ...
., ServiceNow, Jira, Zendesk ). Knowledge of ITIL frameworks and best practices; ITIL certification preferred. Excellent leadership...
data in systems such as Microsoft 365, Google Workspace, Salesforce, Azure AD, Dynamics 365, and Zendesk . It aims...
. Familiarity with CRM software (e.g., Salesforce) and ticketing systems (e.g., Jira, Zendesk ). Understanding of data integration...
implementation or engineering roles; experience with Intercom, Zendesk , FreshDesk, HelpScout or similar customer messaging / customer...
abilities; comfort working with platforms like JIRA, Zendesk , or Monday.com. Strong communication, organizational, and time...
with customer portals or B2B platforms desirable Familiarity with CRM systems desirable (e.g., HubSpot, Zendesk ) You'll...
Familiarity with CRM systems desirable (e.g., HubSpot, Zendesk ) You'll be joining a supportive, tight-knit team where you'll...
-such as Salesforce, Gainsight, Zendesk , WorkRamp, Mindtickle, or Highspot. Familiarity with leveraging AI/ML tools to personalise...
to better team performance. SalesForce and Zendesk experience. Working knowledge of ITIL® is preferred, certification...
ticketing system (Zendesk ) to ensure clear audit trail Working as part of a customer support team collaborating with colleagues... own workload based on issue prioritisation. Desirable: Zendesk software. SQL. Linux O/S. Windows Server...
Experience with Zendesk preferred Ability to utilize knowledge base to provide support to customers Proficient in Microsoft 365...
Experience with ticketing systems (e.g. Freshservice, Zendesk , ServiceNow) A proactive attitude, solid troubleshooting ability...
