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. Proficiency in CRM systems (e.g., Intercom, Zendesk ), issue tracking software (e.g., JIRA), and internal documentation tools (e.g...
with wider team (incl. US operations and UK & Ireland sales team) Use of Zendesk to manage customer queries Escalation...
: Experience of working in the financial services or learning industry Experience of using ZenDesk and Live Chat/Instant Messaging...
Experience using tools such as; Zendesk , Slack, & Asana Experience working with APIs and integrations Serve as the primary...
, Zendesk , and Slack-based workflows. Serve as first-level internal support, managing requests and troubleshooting user issues..., and connected tools (e.g., Slack, Jira, Zendesk ). Maintain user roles, access permissions, system settings, and configurations...
, consumer-facing role, ideally within an FMCG or brand-led environment. Experience using Zendesk or similar CRM systems...
Technical Support Analyst Act as the first point of contact for technical inquiries via Zendesk , email, or phone... support tickets in Zendesk , ensuring prompt responses and resolutions while analyzing trends to enhance processes. Support...
Customer Ticketing platform (Zendesk ). Defining and delivering initiatives to drive customer satisfaction and loyalty... industry, or technical industries e.g. SaaS. Previous experience working with Zendesk . Understanding of the video game...
and monitored Monitor Zendesk & mailboxes for churn, license increase/reductions, temporary licenses, travel requests, general ad...
and monitored Monitor Zendesk & mailboxes for churn, license increase/reductions, temporary licenses, travel requests, general ad...
of Mac OS X, iOS, G Suite, , Zendesk , Slack * Remarkable communication skills Perfect written and spoken English Team...
and Chat platforms in a Customer Service environment preferred. Experience with Zendesk platform preferred. SAP experience...
with wider team (incl. US operations and UK & Ireland sales team) Use of Zendesk to manage customer queries Escalation...
Proficiency in Microsoft Office (Excel, Word, Dynamics preferred) Customer service experience (Zendesk knowledge desirable) Full...
management system Zendesk Take pride of the product you support, and be part of the development lifecycle as a representative...
systems (HubSpot, Zendesk , Jira, etc.) to ensure accurate data flow and minimal manual intervention. Manage logistics..., Zendesk , and other CRMs or ticketing systems. Advantageous to have experience building browser-based extensions or “hacky...
is accurate, timely & complete, Keep on top of the stakeholder requests for the UK region in Zendesk , keeping the FAQ in Zendesk ...
is accurate, timely & complete, Keep on top of the stakeholder requests for the UK region in Zendesk , keeping the FAQ in Zendesk ...
skills. Passionate about your customers and target driven. Fluent in English (written skills). Experience in Zendesk ...
and investigations Technological Proficiency: Familiarity with AML software, JIRA, Tableau, Zendesk Organizational Skills: Managing...
experience - Zendesk desirable Email management/customer support Banking/Finance/Insurance experience preferable and a good...
) tools, such as ServiceNow or Zendesk , to log, track, and manage support tickets. Excellent communication skills...
with operational goals. 3. Process Optimization Implement and maintain smart ticket routing on Zendesk to prioritize high-value... users or urgent issues. Automate repetitive tasks in Zendesk to reduce average handling times and lower costs per ticket...
and client discovery Maintaining a CRM to ensure your notes and data are up to date - Salesforce, JIRA, Zendesk , etc. Finding...
., Zendesk , Salesforce Service Cloud, or similar), and AI-driven self-service tools. Data-driven approach with strong analytical...
