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Required skills & experience: Technical Skills Ticketing Systems Expertise: Proficiency in tools like ServiceNow, Jira, or Zendesk ...
role within an e-commerce setting Familiarity with customer service tools like Zendesk , Shopify, and Google Sheets...
Technologies we use: Absorb LMS, Salesforce, Gainsight, Zendesk , Calendly, Zoom, Teams, Adobe Acrobat Are you ready...
systems like Salesforce or Zendesk required. Proactive problem solver who thrives on getting to the root of complex issues...
to queries via Zendesk . You ensure that Kobalt has all relevant information concerning existing compositions prior to signing...
and the people they serve. What You’ll Be Doing Managing customer orders and queries using Microsoft Office, Zendesk ... points if you have: Experience with Zendesk or Sage 200 Familiarity with the medical cannabis space...
or Zendesk a plus) and Excel. Exceptional communication skills, both written and verbal, with a confident phone manner...
such as Zendesk Guide, Confluence, or similar is a plus Familiarity with e-commerce, marketplaces, or seller tools...
and maintain records in Zendesk Follow up with families when needed to guide next steps Escalate sensitive or urgent cases...
to both B2B and B2C customers via our ticketing system (Zendesk ), email and telephone To administer and coordinate product... Able to work as part of a team as well as use own initiative Desirable Experience of using Zendesk Experience...
such as Zendesk Guide, Confluence, or similar is a plus Familiarity with e-commerce, marketplaces, or seller tools...
, Salesforce, Zendesk , Jira, Gong, Gainsight, and Tableau. Basic Python coding skills are an asset for providing enhanced...
working with sales data in Salesforce or similar, and/or contacts data in tools like Zendesk or Twilio. Experience using...
Management. Proficiency in ITSM tools (e.g., ZenDesk , Service Now). Expertise in Windows 11, Office 365 Suite, iOS...
effectively. Nice to Have: Experience with remote support tools and ticketing systems (Zendesk , Freshdesk). Background...
of 20% of your time Experience with Gainsight and Zendesk would be highly beneficial Ability to work independently...
development Experience using ticketing systems like Zendesk WE'RE LOOKING FOR SOMEONE WHO CAN LIVE UP TO OUR VALUES: GRIT...
products. Familiarity with support platforms such as Zendesk , Jira, or Confluence. Strong data handling and troubleshooting...
. Track, document, and resolve support tickets using tools like Freshdesk, Zendesk , or Jira. Follow up with users to confirm...
. Experience of working with ticketing systems such as Zendesk In-depth knowledge of Microsoft Office 365 suite. Good analytical...
such as Zendesk In-depth knowledge of Microsoft Office 365 suite. Good analytical & problem-solving skills. Technical...
ITSM suites such as ManageEngine Service Desk Plus, ServiceNow, Zoho Desk, FreshService, Zendesk etc About us Did...
in Zendesk or similar mail management platforms Working knowledge of Looker What we offer you: 28 days of Annual Leave...
efficiently, ensuring storage areas remain organised and secure Using systems such as Enactor, Zendesk , STORM and The Lobby app...
analytics platforms (e.g., SEON, Tableau, JIRA, Zendesk ). ● Experience implementing new technologies & process optimisation...
